Payment Policy - KNVOVNO

Payment Policy

Last updated: August 2025

Overview

All payment processing on our website is securely handled by Stripe, a leading global payment service provider. We strive to offer flexible, secure, and convenient payment options to ensure a smooth checkout experience for our customers purchasing Hair Trimmer products.

Accepted Payment Methods

We support the following payment methods through Stripe, covering major global and regional options for seamless transactions:

1. Credit & Debit Cards

  • Major international cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
  • Regional cards (availability varies by location): Cartes Bancaires (France), UnionPay (China), Elo (Brazil), Mir (Russia), and more

All card payments are processed in real-time with instant verification to confirm transaction success, ensuring your order is processed promptly.

2. Digital Wallets

  • Apple Pay: Available for customers using Apple devices (iPhone, iPad, Mac, Apple Watch) with Apple Pay set up.
  • Google Pay: Supported for Android users, Chrome browsers, and Android-compatible devices with Google Pay configured.

Digital wallet payments enable faster checkout by securely storing your payment details, eliminating the need to re-enter card information for future purchases.

3. Additional Regional & Flexible Methods

Depending on your shipping country/region and purchase amount, the following methods may also be available at checkout (powered by Stripe):

  • Bank Transfers: Direct bank debits for eligible regions (e.g., SEPA for Europe, ACH for the U.S., BACS for the UK).
  • Buy Now, Pay Later (BNPL): Options like Klarna, Afterpay, Affirm, or Zip (if enabled for your region) for flexible installment payments (subject to credit approval).
  • Local Payment Methods: Alipay (China), WeChat Pay (China), iDEAL (Netherlands), Sofort (Europe), and more (varies by location).

Payment Security

  • All transactions are protected by Stripe’s industry-leading encryption technology and are PCI DSS Level 1 compliant—the highest security standard for payment processing.
  • Your full payment details (card numbers, wallet credentials, bank information) are never stored on our servers. Stripe securely processes and stores payment data in accordance with global security regulations.
  • Fraud prevention measures (e.g., address verification, 3D Secure authentication) are in place to protect against unauthorized transactions. This may occasionally result in temporary holds or requests for additional verification (e.g., confirming your billing address).

For more information on data security and privacy, please review Stripe’s Privacy Policy and our Privacy Policy.

Currency & Settlement

  • Payments are processed in the currency displayed at checkout, which is determined based on your shipping country/region.
  • Real-time currency conversion rates are provided by Stripe, reflecting current market rates with no additional markup from our store.
  • For international orders, your bank or card issuer may charge separate foreign transaction fees. These fees are not controlled by our store and are the responsibility of the cardholder.

Refunds & Disputes

  • Refunds for eligible returns or order cancellations will be processed to the original payment method, in accordance with our Return Policy.
  • Refund processing times vary by payment provider:
    • Credit/debit cards: 3–7 business days (may take longer depending on your bank’s processing time).
    • Digital wallets (Apple Pay/Google Pay): 1–3 business days.
    • Bank transfers/BNPL: 5–10 business days (varies by provider).
  • If you believe a charge is unauthorized, please contact our customer service immediately at support@knvovno.com. We will collaborate with Stripe to investigate and resolve disputes promptly.

Payment Failures

If your payment is declined, please check the following before attempting again:

  • Your card is not expired and has sufficient funds or available credit.
  • The billing address entered matches the address associated with your payment method.
  • 3D Secure authentication (if required by your bank) is completed successfully.
  • Your bank or card issuer has not blocked the transaction (contact your bank for further details).

For persistent payment issues, try an alternative payment method or reach out to our support team for assistance.

Questions?

If you have questions about payment options, transaction status, security, or refunds, please contact our customer service team at support@knvovno.com. We are here to help ensure a smooth payment experience.

By completing a purchase on our website, you agree to Stripe’s Terms of Service in addition to our store’s Terms of Service and Privacy Policy.