Our Knvovno team is here to help.
Search for answers to your questions by entering keywords below, or look through our knowledge base.
How to track order shipping?
You will receive a notification confirming that your package is being processed. You can enter your track number below to check the status of your package, or you can track it directly on the carrier’s website.
Things to Keep in Mind:
If you need help of service, Please feel free to contact support@knvovno.com
Happy shopping!
One-click Message Consultation
Send Us A Message For Support：）
We will reply your message via email within 24 working hours. All your information is only used for problem solving and will not be disclosed to third parties.
Quick Functions & Support
Fast access to logistics and one-click consultation service
Official Store Policies
Payment Policy
Secure payment processed by Stripe, multiple payment methods supported with real-time transaction verification.
Warranty Policy
1-year free warranty, direct replacement for quality problems without complicated procedures. → View Details
Return Policy
15-day unconditional return (returnable even if opened), shipping cost borne by us (exclusive for independent website users). → View Details
Shipping Policy
Shipped within 24 hours for in-stock products, free shipping for us. → View Details
Privacy Policy
Your personal information is securely protected and will not be disclosed to third parties. → View Details
Clear terms to protect your shopping rights and ensure worry-free purchase
Frequently Asked Questions (FAQ)
All other common questions about product usage, payment, shipping and after-sales are covered in our dedicated FAQ page. We have sorted out the hot questions for quick jump, save your time for searching.