FAQs
Here we’ve listed frequently asked questions belonging to products, services, etc. If you don’t find the answer, just email us at support@knvovno.com
Order issues
Can I change the order shipping address?
Yes, if the order has not yet entered the packing process, we’re able to change it for you. Please email our Customer Support team with your order number and the updated address ASAP.
Can i cancel order after i paid?
Yes, if the order has not yet entered the packing process, we’re able to cancel the order for you. Email us at support@knvovno.com or click Here with your order number ASAP (within 24 hours).
Can I modify my order after I've paid ?
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience
I received broken/wrong item
We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further. Please be sure to provide photos/videos of the broken product, so we can best assist you!
How to track my package?
When we shipped your package. you will receive a email with tracking number and the link to track it. if you want to know more about the shipping policy and shipping method. you can click here. if you not able to track your package. kindly contact us. we will help:)
How long should i wait for a reply from customer service?
Our Customer Service commonly can respond within 24 hours, and it may be extended to 48-72 hours under special circumstances such as holidays.
Exchange and Return
Return Policy
Generally, all of our products have a full 12-month warranty and 14 days money-back guaranteed from the receipt of original order. If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form HERE to let us know what we can do to help you.
How can i require an exchange or return service?
You can submit your request to us by click Here.
Can i claim the warranty of a gift that was purchase for me?
All products are guaranteed, you can ask the gift giver to provide you with a copy of the receipt or to claim the warranty on your behalf.
Payments, Promos & Gift Vouchers
How can i pay for my order?
We accept all major credit cards, as well as PayPal, Apple Pay, Google Pay.
What can i do if i meet problem of my payment?
If your payment not success. you can contact your bank and require service to help. if your payment was charged success. and you don’t get your order. you can contact us for help:)
How can i redeem the promo code?
Easily apply the promo code to your order at checkout, learn more from HERE.
Why my promo code not working?
We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. Some promo codes only valid for specific products or collection. And they typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure!
Shipping & Delivery
When will my order ship?
Our products usually – key word usually – ship within 1-2 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, we’d appreciate your patient! Once your order has shipped after 2-3 business days, you will receive a shipping confirmation via email with a tracking number.
My tracking info is not updating
We’re so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Sometimes the tracking information can be updated in time, please wait patiently.
My package said delivered, but i didn't receive it
Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Support team with your order number so that we may assist you further! 🙂
Will my package be charged delivery/customs fee?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value. Please note that For all international shipments (outside the contiguous United States), any tax or duty shall be borne by the buyer.
Products Related
How to clean the Trimmer?
This is designed for easy cleaning. Simply remove the top cover to take out the filter for cleaning.
How can i get tech support?
You can check our blog to learn more info. or contact us to get tech support directly:)
How can i get tech support?
All products come equipped with the correct power supply configuration for the respective region. Note: The package includes a national standard plug or a conversion plug.
